Policies & Care

Shipping

Orders are shipped from Baltimore, Maryland. Local delivery within 5 miles is an option and is encouraged. All orders will ship USPS within 4 business days. 

Damaged Items & Returns

If any item arrives damaged or defective, please contact me within 7 days of receiving your order and you will be entitled to a refund or replacement with a similar item. If for any other reason you are not satisfied with your purchase, please contact me at hello@personalbestceramics.com to initiate a return. You are responsible for packaging and shipping cost to return the item. 

Use & Care

As each piece is made by hand, there may be variance in size, shape, and color. Food safe clays and glazes are always used on tableware. All pieces are microwave and dishwasher safe. Although to prevent thermal shock and cracking, limited microwave use is recommended.